The award for Best Self Build Mortgage Lender was presented to Hinckley & Rugby at the 2023 Build It Awards. The prestigious event was held on the 24th of November at the Hilton Bankside, London.
For over a decade, the Build It Awards have been the most coveted accolade in the self-build industry. For the Best Mortgage Lender category, judges looked at how lenders had implemented or improved their offering to address the specific financial needs of self-builders.
Reacting to the award, the Society’s CEO, Colin Fyfe, said:
“We didn’t set out to win this award. We simply determined that we would become the best mortgage provider to self-builders. We did this by developing and enhancing products that meet their specific needs, developing seamless communication channels, and offering unparalleled flexibility for self-build projects. To me, this accolade is in recognition of that: of our continual effort and commitment to deliver precisely the financial support that self-builders need. I couldn’t be more proud.”
Integral to our success in the self-build sector has been the strength of our relationship with BuildLoan, the UK’s leading provider of services and support for self-builders. This exclusive partnership has driven innovation and change at every level, resulting in an award-winning formula that provides maximum benefit to individual homebuilders.
As part of the judging process, lenders’ self-build borrowers were encouraged to complete a satisfaction survey. Only customers who had mortgaged during the last three years could participate. Customer satisfaction accounted for fully one third of the total judging score.
Commenting on this, Carolyn Thornley-Yates, Director of Mortgage Proposition, said:
“As a specialist lender, our entire focus is on how we can meet the specific needs of individual customers. These are real stories of dreams that have been realised through a consistent and harmonious customer journey. Their feedback is a true reflection of the Society’s commitment to deliver the best customer experience.”
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