FAQs

Please speak to your Telephone Business Development Manager (TBDM) on 01455 894 084 – Monday – Friday between 9am – 5pm.

All cases require standard packaging requirements, these can be found on our resources page.

Yes, they will need to have found a property before the application can be submitted to us.

We instruct a valuation after the case has been reviewed by an underwriter, the minimum packaging requirements have been submitted, and any fees applicable have been paid.

There is no credit search at DIP stage, and we will carry out a full Equifax on receipt of a fully packaged application submitted via our Broker’s portal (or 27Tech/Submission Brain).

No, the only way to secure the rate is to submit a fully packaged case via our portal, affordability should be checked on our website.

Only a member of the Telephone Business Development Manager team (TBDM) can provide you with a split term illustration. This can be created once your application has been submitted. Please call  your TBDM on 01455 894 084 – Monday – Friday between 9am – 5pm or email us at development@hrbs.co.uk.

Yes, you can log in at any point and manage your existing DIPs/applications and print out the documents applicable to the status of your application. Click the button below to download our guide on how to print out documents.

Yes, you can amend approved DIP details – this needs to be done before submission of the FMA & although you can amend the DIP details multiple times you are only able to submit the FMA in line with the latest DIP. The others become invalid.

You can complete the affordability calculator on our website without being logged in, if you need to speak to us, please call your Telephone Business Development Manager on 01455 894 084 – Monday – Friday between 9am – 5pm.

Yes, you can track the progress per case through the following stages:

• DIP
• Application
• Assessment
• Offer
• Completion

You will need to complete the first applicants’ details, and then submit the second/third/fourth applicants details. You can do this by either clicking the add another applicant button at the top of the screen or by clicking the add another applicant button at the bottom of applicant 1’s details.

If the case is a refer or decline, you can discuss the application further with our Telephone Business Development Manager’s (TBDM) on 01455 894 084 – Monday – Friday between 9am – 5pm. If the response is a referral, our TBDM’s will look at the reason for the referral, and advise if you are able to proceed or request further clarification.

You can either contact us via the secure messaging facility or amend your DIP and resubmit it.

Yes, although we also support 27Tech and Submission Brain routes of submission, failure to do so could result in longer processing delays.

Once the case is showing submitted, please upload the minimum packaging requirements. Only full packaged cases will be progressed to the next stage.

If you are having trouble uploading, please call us 01455 894 084 – Monday – Friday between 9am – 5pm.

Once the case has been reviewed with the standard packaging documents, we will contact the customer to take payment of the fees.

All documents are required to be uploaded and named correctly and individually, failure to do so will cause processing delays.

No, once the case is submitted, please upload the minimum packaging requirements as per our packaging guide.

Our current SLA’s can be found on our homepage.

We can accept documents via our portal or email development@hrbs.co.uk if the case has been submitted using 27Tech or Submissions Brain.

You can check if the applicant’s proposed choice of solicitor is eligible to act for the Society by contacting LMS Ltd, the Society’s Solicitor Panel Manager, by phone 0343 221 0643, or by email: lenderpanels@lms.com, or by visiting the LMS Ltd website.

You can find out about the process by visiting our product transfers page.

Fees are product specific, please visit our products below.

Yes, you can providing the authority form is signed by your client.

0.20% payable to your club or network.

On or around the 15th of the month after the switch has taken place.

After the product has matured or up to three months earlier if it is in the customers interests – this will be discussed as part of the process.

No affordability or credit checks will be carried out unless there is a change in the customers circumstances.

Yes, you can deal with a porting enquiry for an existing customer and a procuration fee of 0.40% would be payable to your club or network. Please note, if a customer wants to borrow additional funds, the further advance will need to be on a currently available product. You would need to speak to our Intermediary Sales team to start the process.

If you know a customer that is struggling with their mortgage payments, please visit the ‘Struggling to pay‘ page on the Hinckley & Rugby Building Society website.

Yes, they just need to register as a Broker Admin.

Yes.

To log in, you will need to enter your username and password which you created when you completed the registration process.

If you have tried unsuccessfully to log in three times you will be automatically locked out. If this occurs, please contact our Telephone Business Development Managers.

If you’ve forgotten your login details please click below.

Introducers wishing to use multiple clubs or networks should register against one initially.

You will receive your activation code straight away (please check your junk/spam). The Society will complete the necessary checks within 48 hours and allow you to submit cases from then on. Please contact our Telephone Business Development Managers on 01455 894 084 – Monday – Friday between 9am – 5pm, if you are requiring support within two working days of submitting your registration.

We can consider four applicants and four incomes.

We can consider less than £500 satisfied defaults, please call the Telephone Business Development Managers on 01455 894 084 to discuss the case in full – Monday – Friday between 9am – 5pm. Residential criteria can be found below.

Yes, we can consider this, please refer to your Telephone Business Development Manager on 01455 894 084 – Monday – Friday between 9am – 5pm. Residential criteria can be found below.

Yes, we allow close family members to support on a JBSP basis.

We pay fees on or around the 15th the following month after completion.

We don’t offer free legals on any of our products, however we offer £250 cashback on residential remortgage cases only.

Cashback is only available on a residential remortgage basis.

HVR & LVR are the Society’s variable rates which all new and retention variable rate products are priced against. Homeowner Variable Rate (HVR) is for Owner Occupier, and Landlord Variable Rate (LVR) is for Buy to Let.