Only a member of the Telephone Business Development Manager team (TBDM) can provide you with a split term illustration. This can be created once your application has been submitted. Please call your TBDM on 01455 894 084 – Monday – Friday between 9am – 5.30pm or email us at firstname.lastname@example.org.
Can I get copy of my application/DIP?
Yes, you can log in at any point and manage your existing DIPs/applications and print out the documents applicable to the status of your application. Click the button below to download our guide on how to print out documents.
Do I have to be logged in to complete the affordability calculator?
You can complete the affordability calculator on our website without being logged in, if you need to speak to us, please call your Telephone Business Development Manager on 01455 894 084 – Monday – Friday between 9am – 5.30pm.
The application case tracking will be updated at three points:
Application is fully packaged and has been passed to underwriting for assessment
Mortgage Offer has been uploaded for you to access
Mortgage has completed
What can I do if a DIP isn’t approved?
If the case is a refer or decline, you can discuss the application further with our Telephone Business Development Manager’s (TBDM) on 01455 894 084 – Monday – Friday between 9am – 5.30pm. If the response is a referral, our TBDM’s will look at the reason for the referral, and advise if you are able to proceed or request further clarification.
What if my client’s circumstances change?
Please upload a file note to the portal detailing the changes.
Do I have to use the online DIP/full application/document upload system to submit an application?
Yes, although we also support 27Tech and Submission Brain routes of submission, failure to do so could result in longer processing delays.
We can accept documents via our portal or email if the case has been submitted using 27Tech or Submissions Brain.
What solicitors can I use?
You can check if the applicant’s proposed choice of solicitor is eligible to act for the Society by contacting LMS Ltd, the Society’s Solicitor Panel Manager, by phone 0343 221 0643, or by email: email@example.com, or by visiting the LMS Ltd website.
What is the current process for broker-led product transfers?
You can find out about the process by visiting our product transfers page.
How do I register with more than one club or network?
Introducers wishing to use multiple clubs or networks should register against one initially.
How long does it take to register?
You will receive your activation code straight away (please check your junk/spam). The Society will complete the necessary checks within 48 hours and allow you to submit cases from then on. Please contact our Telephone Business Development Managers on 01455 894 084 – Monday – Friday between 9am – 5.30pm, if you are requiring support within two working days of submitting your registration.
How many incomes do you consider?
We can consider four applicants and four incomes.
What is your view on a default on a communication supplier?
We can consider less than £500 satisfied defaults, please call the Telephone Business Development Managers on 01455 894 084 to discuss the case in full – Monday – Friday between 9am – 5.30pm. Residential criteria can be found below.
Would you consider family relatives on Joint Borrower Sole Proprietor (JBSP) mortgage?
Yes, we allow close family members to support on a JBSP basis.
When will I receive my procuration fee?
We pay fees on or around the 15th the following month after completion.
Do you offer free legals?
We don’t offer free legals on any of our products, however we offer £250 cashback on residential remortgage cases only.
Do you offer cashback for purchase or remortgage?
Cashback is only available on a residential remortgage basis.
What is HVR & LVR?
HVR & LVR are the Society’s variable rates which all new and retention variable rate products are priced against. Homeowner Variable Rate (HVR) is for Owner Occupier, and Landlord Variable Rate (LVR) is for Buy to Let.
Still have a question? Get in touch
Click to leave us a message. Alternatively, you can call us direct on 01455 894 084 Monday – Friday 9am – 5.30pm.
If you require a case update, please call us 01455 894 736 Monday – Friday 9am – 5pm.