There are several reasons why mortgage applications get delayed. Most causes are easily avoidable, and our Broker Assist Team’s goal is to ensure that your application experience is as smooth and streamlined as possible.
Our proactive approach highlights anything that could delay the process, anticipating potential problems with an application and dealing with them quickly and efficiently. This ensures that the Underwriting Team has everything they need once they get into the nitty gritty. The last thing you want is issues raised down the line that could have been dealt with in advance. Broker Assist is designed to prevent exactly that.
The Broker Assist Team’s first order of business is to welcome you. It may seem obvious, but establishing a good working relationship with you is key to a smooth and trouble-free process. We’ll check a few things with you, such as the specific criteria that meets your needs for this particular client, so that we understand what’s really important to you with this case. We’ll also confirm any other important details, including key dates and related deadlines.
Understanding the key criteria helps us to focus attention on your client’s specific circumstances, to help identify the path to a successful application. That way, all the right questions are asked and answered in advance of underwriting, providing the team with all the information they need up front.
Most delays are caused by one or more supporting documents being overlooked. We’ll highlight anything that’s still needed, so it can be attended to in good time. Delays can also be caused by overlooked information, like any credit blips we need to know about or any additional forms of income that should be considered.
We know from experience that a little gentle prompting at this stage can avoid potential headaches further down the line and help achieve a seamless end-to-end process. It also avoids any unnecessary duplication of fact-checking, saving time and effort for both of us.
We’ll promptly obtain a copy of the applicant’s credit file to ensure there’s nothing that would fall outside the product’s criteria, and so that we can quickly raise any issues or concerns with you and make any relevant suggestions. And we’ll send links for the client to use, to enable us to obtain bank statements through Open Banking and quick and easy paying of the application fee at the right time.
All of this paves the way for a timely valuation instruction and a smooth transition to the Underwriting Team.
Finally, we’re all about continual improvement at Hinckley & Rugby, so we’ll ask you for feedback to help us understand what we’re doing well and where we need to do better.
We’re proud of our proactive approach through Broker Assist. It’s about much more than just ticking boxes: it’s about partnership, and about how we can better support you in giving your clients the great service they deserve.
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Speak to us
Our dedicated Business Development team will be happy to speak to you about any cases you have, explain how our specialist products and flexible criteria can benefit your clients, or answer any questions you may have. Get in touch on 01455 894 084. Or send us a message on our Live Chat, our response time is often only seconds!
Please note product details and criteria are correct at launch and are subject to change.
